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Terms & Conditions

CANCELLATIONS AND REFUNDS
  • Treatments/services are not transferable to other individuals or clinics
  • We require at least 48 hours’ notice to be given for any appointment cancellation
  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
  • In the case of pre-paid treatments, the full cost of treatment will be forfeited
  • Refunds will be provided where required in accordance with the Australian Consumer Law. Refunds will only be provided within 14 days of purchase. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.We don’t refund for change of mind.
  • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
  • In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments.You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
  • All Gift Vouchers are non-refundable
PREPAID TREATMENTS

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

Agreement Between User and Victorian Laser & Skin Clinic

The Victorian Laser & Skin Clinic Web Site is comprised of various Web pages operated by Victorian Laser & Skin Clinic.

The Victorian Laser & Skin Clinic Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Victorian Laser & Skin Clinic Web Site constitutes your agreement to all such terms, conditions, and notices.

Modification of These Terms of Use

Victorian Laser & Skin Clinic reserves the right to change the terms, conditions, and notices under which the Victorian Laser & Skin Clinic Web Site is offered, including but not limited to the charges associated with the use of the Victorian Laser & Skin Clinic Web Site.

Links to Third Party Sites

The Victorian Laser & Skin Clinic Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Victorian Laser & Skin Clinic and Victorian Laser & Skin Clinic is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Victorian Laser & Skin Clinic is not responsible for webcasting or any other form of transmission received from any Linked Site. Victorian Laser & Skin Clinic is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Victorian Laser & Skin Clinic of the site or any association with its operators.

No Unlawful or Prohibited Use

As a condition of your use of the Victorian Laser & Skin Clinic Web Site, you warrant to Victorian Laser & Skin Clinic that you will not use the Victorian Laser & Skin Clinic Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use theVictorian Laser & Skin Clinic Web Site in any manner which could damage, disable, overburden, or impair the Victorian Laser & Skin Clinic Web Site or interfere with any other party’s use and enjoyment of the Victorian Laser & Skin Clinic Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Victorian Laser & Skin Clinic Web Sites.

Use of Communication Services

TheVictorian Laser & Skin Clinic Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
    Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.

Victorian Laser & Skin Clinic has no obligation to monitor the Communication Services. However, Victorian Laser & Skin Clinic reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Victorian Laser & Skin Clinic reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Victorian Laser & Skin Clinic reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Victorian Laser & Skin Clinic ‘s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Victorian Laser & Skin Clinic does not control or endorse the content, messages or information found in any Communication Service and, therefore, Victorian Laser & Skin Clinic specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Victorian Laser & Skin Clinic spokespersons, and their views do not necessarily reflect those of Victorian Laser & Skin Clinic.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Price match terms:

We will price match any competitor’s current advertised price on the same treatment using the same equipment and products . The competitor must be within a 30km radius of the clinic from which the client is claiming the Price Match. The Price Match applies to all laser hair removal and skin services and Skinstitut products only. The Price Match does not apply to prices offered by competitors’ on Skinstitut products via an online shopping/retail website. Clients must provide proof of the competitor’s advertised price. We reserve the right to contact the competitor to confirm their current price is valid. Clients may only purchase the same number of treatments as advertised by the competitor using the Price Match. The client must disclose that they will request the Price Match discount at the time of booking, and at the time of paying for their treatment or product. The Price Match discount will not be applied where the products and/or treatments have already been paid for or received. The Price Match does not apply to offers made by competitors on group buying, discount or coupon websites.

Material Provided to Victorian Laser & Skin Clinic or Posted at Any Victorian Laser & Skin Clinic Web Site

Victorian Laser & Skin Clinic does not claim ownership of the materials you provide to Victorian Laser & Skin Clinic (including feedback and suggestions) or post, upload, input or submit to any Victorian Laser & Skin Clinic Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Victorian Laser & Skin Clinic , its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Victorian Laser & Skin Clinic is under no obligation to post or use any Submission you may provide and may remove any Submission at any time is Victorian Laser & Skin Clinic ‘s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Victorian Laser & Skin Clinic WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Victorian Laser & Skin Clinic AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Victorian Laser & Skin Clinic WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE Victorian Laser & Skin Clinic WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

Victorian Laser & Skin Clinic AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Victorian Laser & Skin Clinic WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. Victorian Laser & Skin Clinic AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Victorian Laser & Skin Clinic AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Victorian Laser & Skin Clinic WEB SITE, WITH THE DELAY OR INABILITY TO USE THE Victorian Laser & Skin Clinic WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE Victorian Laser & Skin Clinic WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THEVictorian Laser & Skin Clinic WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Victorian Laser & Skin Clinic OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Victorian Laser & Skin Clinic WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Victorian Laser & Skin Clinic WEB SITE.

Copyright And Trademark Notices:

All contents of theVictorian Laser & Skin Clinic Web Site are: Copyright 2007 by Victorian Laser & Skin Clinic and/or its suppliers. All rights reserved.

Trademarks

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Why choose us?

Trusted for over 20 years

Operating since 1999, we are one of the most experienced laser and skin clinics in Melbourne.

Highly qualified nurses

All of our medical procedures and treatments are administered by Division 1 Registered nurses.

Over 2 million treatments

We know a thing or two about laser hair removal, skin, body and cosmetic treatments.

What our customer's say...

Paula Andrea Daza Lopez
Paula Andrea Daza Lopez
21/04/2022
i had a few laser sessions and it went super well. highly recommended.
Jesse Gerner
Jesse Gerner
13/04/2022
Friendly , caring staff and really helpful advice - definitely recommend them!
Rebecca Ryan
Rebecca Ryan
13/04/2022
Friendly, quick and lovely staff!!
Portia M
Portia M
11/04/2022
I had micro needling done with dermal clinician Megan. She is very personable, professional and passionate about her work. She gave me a thorough briefing of the procedure and answered all of my questions during the consult. The treatment went very smoothly and I knew I was in safe hands. Looking forward to the results!
shraddha tiwari
shraddha tiwari
08/04/2022
Mal was simply the most amazing and best consultation I've ever had here! She takes great care, eases you in the process as it is a bit scary, and very professional. The treatment has worked really well for me so far. I have an Indian dusky skin tone and had many queries and doubts going in. However, all my doubts were clearly answered and I would highly recommend the clinic to anyone looking for laser treatments! The place is very clean, organised, has great ambience and offers great services!
Charm Saga
Charm Saga
06/04/2022
VicLaser in Collins St. is a relaxing and clean facility. Ms. Mal looks after me, very friendly, accommodating and knowledgeable of what she does since the day I started my sessions, and will always make sure you feel comfortable before, during and after the service. Had a very nice experience and still going. Kudos to this branch especially to Ms. Mal 👏🏻☺️
Hailey Somerville
Hailey Somerville
06/04/2022
Friendly and welcoming staff!
Madhuri Bhatt
Madhuri Bhatt
24/03/2022
Had my first session and it went off very smoothly. I have sensitive skin but Alexandra was so patient and gentle with me. The technology used is really effective.
asli uysal
asli uysal
24/03/2022
I can tell you! Best place in Melbourne for laser treatment! Megan, the girl, my favourite So far! (she is new)I had laser treatment on my whole body; (“As I have solid black hairs“). Even after the first treatment, my hair disappeared for a month. 💛💛💛%100 satisfied recommended for new ones.
Xanthe Magree
Xanthe Magree
16/03/2022
Super chill and friendly, also great prices